New Here? Jack’s Got the Answers You Need.

We know starting with a new floral supplier can feel like a big step. Whether you're a seasoned florist, a designer just getting started, or someone curious about sourcing for your creative business, this FAQ is built to give you answers with no fluff. Just straight-up clarity from the people behind the stems.

Q: Who do you work with?
A: We serve floral professionals of all kinds: event designers, shop owners, freelancers, studio florists, set designers ,and floral-focused businesses around the world. We are open to the trade only, proudly supporting the floral and event design industries. 

Q: How can I become a customer?
A: Easy. Just click on the “Shop Now” button in the upper right-hand corner of our website and register for an account. Make sure to upload your resale certificate during registration — it helps us verify that you’re a business in the floral trade. Once approved, you’ll gain full access to our webshop, pricing, and ordering features tailored exclusively for industry professionals.

Q: Do you sell to the public?
A: No. We are strictly B2B and open to the trade only. Our mission is to uplift and supply those in the floral and event world. 

Q:Do you sell more than flowers?
A: We do. Alongside fresh and specialty blooms, we offer foliage, branches, tools, floral mechanics, sundries, vessels, and more. Think of us as your full-service floral partner — stocked to support your entire creative process, not just your flower list.

Q: Where do you deliver?
A: We deliver throughout NYC and the surrounding areas with established routes designed for efficiency and reliability. Whether you need regular weekly drops or a one-time event delivery, we’ve got a method that works for you. We also offer multiple shipping options tailored to your timeline and budget — including overnight, refrigerated, and economy solutions. For our out-of-town clients, we ship globally with care and coordination. Prefer to pick up? You're always welcome to swing by our warehouse and load up in person. Whatever your setup, we make getting your flowers seamless, cost-effective, and stress-free.

Q: Can I come see the flowers in person?
A: Absolutely — and honestly, it’s the best way to start working with us. Visiting in person lets you walk our flower cold store and sundries marketplace, get inspired by what’s in season, and experience the quality firsthand. You’ll be able to touch, see, and smell the difference — because fresh flowers aren’t all the same. It's also a great way to meet our team and get a feel for how we work. We welcome you to come explore, ask questions, and make the market part of your creative process.

‍Q: Is someone available to help me choose product?
A: Always. Our team knows flowers, understands design, and is here to help you pick the right blooms for your vibe, season, and event needs. Whether you’re building a color story or navigating tricky substitutions, we’ve got your back. Plus, our pricing transparency means you can stay creative and stay on budget — no surprises, just solutions.

Q: What if my fresh flowers arrive damaged or not as expected?
A: Inspect all flowers immediately upon delivery. If you encounter quality issues, damage, shortages, or incorrect items, notify your Van Vliet sales associate within 24 hours.

• Clear photos of damaged/incorrect items
• Images of packaging and labels
• Any supporting visual documentation

Please Note: We do not accept returns for buyer’s remorse or over-ordering. Approved credits will be applied to future purchases; no refunds are issued.

Floral Supplies (Non-Perishable Items)

Q: What if my sundries or supplies arrive damaged or incorrect?
A: Claims for supplies must be reported within 24 hours of receipt. Please inspect your order promptly and retain packaging. Submit your claim with:

• Clear photos of damaged/incorrect items
• Images of packaging and labels
• Any supporting visual documentation
  

Please Note: Returns are accepted and corrected if we make an error. We do not accept returns for buyer’s remorse or over-ordering. Approved credits will be applied to future purchases; no refunds are issued.

Q: Do you offer refunds?
‍A: No. All approved credits are applied to future purchases only.

Q: What if damage happens during transport after pickup or delivery?
A: While we do our very best to pack all items with care and attention, once your order leaves our premises, we are unable to take responsibility for any damage that may occur during transport. We understand the nature of this business and take great care to minimize risks, but unfortunately, transport-related damages fall outside our credit policy. We recommend customers plan accordingly and handle items with care upon receipt.

Thank you for your cooperation and understanding. This policy helps us advocate with our growers and suppliers, maintain high standards, and keep your experience running smoothly.